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Latest Blogs from OnPage Blog
IT Outage Communications Best Practices for your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experi...
We recently published a blog article that highlighted seven reasons healthcare should end its love affair with pagers. We should have been more inclusive in our recommendation and suggested that all industries that use pagers should give them the boot. An article that came out this wee...
What’s so hard about the encryption of healthcare mobile messaging? Last week, I came across an interesting article on encryption and healthcare mobile messaging. The article pointed out that pointed out the need for mobile device security when practitioners exchange PHI. Apparently, t...
OnPage loves going to IT Nation every year and IT Nation 2017 was no different. We met hundreds of our MSP customers over the 3 day period who made us feel the love. ConnectWise currently integrates with about 200 vendors and OnPage enjoys the privilege of being the only Incident alert...
Replace pagers with clinical communications platforms to improve physician accountability In a recent article written by Providence Community Health Center’s CMO, Dr. Andrew Saal wrote that his hospital needed to replace pagers to improve physician accountability. By using pagers, phys...
An actionable incident response management plan for your IT teams An incident response management plan defines the posture and actions IT operations teams take in order to effectively respond to incidents impacting customer experience. Given that 90 percent of large businesses say they...
NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there ...
Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using s...
OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow p...
Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the und...
A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks a...
How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used u...
4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical...
OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an activ...
How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgr...
OnPage is in the business of saving it’s customers valuable time by mitigating human error and automating the entire alert management process. In the same vein our partners at ConnectWise and Cisco have joined hands to create a unique pilot program aimed at saving their customers...
Cloud management for MSPs has become a huge opportunity. However, fFor many MSPs, cloud has become a mixed bag. Approximately 80% of an MSP ‘s customers are SMBs and many of them confuse Cloud and Saas and put them in the same grouping, assuming they need one when the other might be su...
We realize that alerting is stressful. Whether you are working in Ops, Dev, NOC, helpdesk or on-call, you never want to miss a critical alert because so much rests on making sure that critical incidents are cataloged, heard and acted upon. Every minute that impaired technology persists...
When it comes to the sensitive data stored and transmitted within healthcare organizations, complying with the guidelines set out by HIPAA can promote the safety of information as well as the avoidance of fines and potential legal action. However, if the technology is overly complicate...
Fragmentation of care occurs when physician communications lack the necessary tools and methods for coordinated healthcare communications. For example, with fragmented communications, communications will break down between emergency department and care centers or between house staff at...
Improved Functionality, Security and Workflow Professionals in IT and healthcare look to an application like OnPage’s critical alerting platform to ensure they are apprised of critical incidents no matter where they are. That’s why today OnPage is proud to announce its newest iPhone up...
Are you headed to IT NATION 2017? If you are, we have a treat for you! On November 8th, beginning at 9pm, we are co-hosting the only IT Nation after party that matters at the Blue Martini Lounge and YOU ARE INVITED! OnPage and our partners have rented out the Blue Martini Lounge which ...
In the past few months, the southern United States has experienced significant damage from the ravages of hurricanes Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at a lesser degree of intensity such as a tropical sto...
The habits of highly effective MSP At OnPage, we spend a lot of time speaking to MSPs and learning about the growth of IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tool is not a job that small businesses ...
  IT professionals rely on monitoring tools to let them know about events such as serious outages, downed servers or viruses. Monitoring tools are designed to send emails through standard protocols when any of these serious events occur in the infrastructure. However, when you can...
  On a typical chaotic hospital floor, the steady cacophony is deafening. Landlines ring. Overhead paging systems blurt out instructions. Physicians are using their pagers to arrange consults. A nurse is yelling out updates to the coverage schedule. Physician are on the phone disc...
  As healthcare becomes increasingly enmeshed in the digital world, it serves as an important question to ask why some doctors and officials are still wedded to pagers. Outside of medicine, there are few institutions as attached to pager technology. In medicine, about 85 percent o...
As an MSP, you understand your customers’ business challenges. However, to grow your MSP, you need to turn this understanding into profit. By realizing that customers need someone to own the responsibility for their IT infrastructure, cloud and alerting, MSPs can go quite far.  But how...
Three Ways to Empower NOC Team According to some sources, up to 80% of IT issues can be resolved by your NOC team. Your NOC is the company’s first line of defense against outages and IT irregularities. For most IT teams, the Network Operations Centers (NOC) support the computer n...
The OnPage team was at Orlando for the Gartner Symposium/ ITXpo this week to present the award winning Incident Alert Management Platform. The Gartner experience neatly encapsulated everything that OnPage is working towards; from the need for examining IoT ecosystems to disrupting indu...
OnPage gives voice to data anomalies and outages and is now available on the ThingWorx Marketplace Today, OnPage, the leader in Incident Alert management, has announced that it has joined the PTC Partner Network as a technology partner in the ThingWorx Ready™ program. The program allow...
Coined by the Germans, Industry 4.0, or the forth Industrial Revolution, offers an unprecedented level of efficiency to manufacturing enterprises. It does so by enabling a new level of self-organization and control over the entire value chain. Through the convergence of the physical an...
Today, we see that IT is awash in a sea of data. Data from monitoring tools, dashboards, apps and critical alert management platforms make it challenging at best for IT to ensure the data it gathers can define the problem. With so much data surrounding them, it becomes even more challe...
A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from an IT outage. A growing trend is to let MSPs handle cyberattacks and other critical incidents t...
When healthcare security executives were asked what issues keep them awake at night, survey respondents in a Forrester Research study most often cited the misuse of personally identifiable patient information (86 percent). This fear makes sense given that most hospitals still rely on p...
For a healthcare organization to be HIPAA compliant it needs to ensure that the right controls are in place to protect the privacy of patient information. This means that controls are provided to ensure that sensitive patient information is not left visible to non-relevant parties and ...
Where in the world is OnPage? It feels like we’re part of the chorus in a Willy Nelson song these days since we’re On the road again so many times over the upcoming weeks. Unfortunately, we won’t have a funky VW bus to ferry us about. We’ve traded the bus in for airline tickets and ...
Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such ...
Efficiency is more than just an adjective when it comes to healthcare. It can come with significant consequences. In a healthcare context, lacking efficiency spells patient waiting time at best and significant delays in care delivery or death at worse. As such, improving delivery and e...
Efficiency is more than just an adjective when it comes to healthcare. It can come with significant consequences. In a healthcare context, lacking efficiency spells patient waiting time at best and significant delays in care delivery or death at worse. As such, improving delivery and e...