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SLAs and ITOps Modernization By Orlee Berlove How to modernize SLAs and ITOps “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the existing services. To ensure this outcome, companies must be committed to the quality spelled through common acronyms such as SLAs, MTTR and MTTD. While these concepts have been around since the time of gurus such as Edward Deming, they are as critical as ever to ensuring technology meets its goals and sets itself up correctly for the future. SLAs and ITOps can inform each other and bring about mutual modernization. This blog will look at SLAs and ITOps and their role in maintaining and modernizing IT. Additionally, the ... (more)

Overcoming Alert Fatigue within IT Teams

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours message might come in alerting to a downed server. Which server? Did the back-up server come on-line as a result? The remedy then is to implement an IT alerting system that differentiates high priority alerts and allows for messaging with attachments. Lack of co... (more)

OnPage releases updated version for the iPhone

Improved Functionality, Security and Workflow Professionals in IT and healthcare look to an application like OnPage’s critical alerting platform to ensure they are apprised of critical incidents no matter where they are. That’s why today OnPage is proud to announce its newest iPhone updates with v 5.1.8 which further enables practitioners to facilitate the resolution of critical issues no matter where they are. Here’s a quick overview of the new features: New Functionality OnPage v5.1.8 for the iPhone now supports user attachments of Microsoft Word and pdf documents. The ability to... (more)

OnPage Report: Improving clinical communications reduces healthcare inefficiency

Efficiency is more than just an adjective when it comes to healthcare. It can come with significant consequences. In a healthcare context, lacking efficiency spells patient waiting time at best and significant delays in care delivery or death at worse. As such, improving delivery and efficiency of healthcare must be a major priority of providers at all levels. To improve the efficiency of healthcare delivery, providers need to look into bringing critical alerting and secure messaging to their facilities. Secure messaging has the power to greatly improve healthcare communications ... (more)

OnPage SOAP API

Typical applications include sending messages to individual OnPage users or groups and receiving tracking information for messages such as delivery and read timestamps or reply information. The API is based on open standards known collectively as "Web Services," which includes the Simple Object Access Protocol (SOAP), Web Services Definition Language (WSDL), and the XML Schema Definition language (XSD). These standards are supported by a wide range of development tools on a variety of platforms. Like many web services, OnPage SOAP is a combination of client-side and server-side ... (more)